Ciel HR Services Hiring for Team Leader – Customer Service at India Full Time

Urgent Opening | Hiring for Team Lead Customer Service for an International BPO | Mumbai

PROFILE – Team Leader – Customer Service (Voice Process – Pilot Process)

LOCATION – Mumbai

*Pick and Drop Facility will be provided.

*5 days working

REQUIRED EXPERIENCE – min 1 yr as Team Leader in Customer Service in an International BPO

* Internation BPO Experience is mandatory.

* Excellent Communication Skills required.

MINIMUM REQUIRED QUALIFICATION – 12th pass outs i.e. HSC

JOB ROLE –

• Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
• Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best
• Teach and train team members on various customer service strategies
• Communicate expectations, assignments and responsibilities clearly and professionally
• Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 – ₹650,000.00 per year

Schedule:

• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)
• team lead: 1 year (Preferred)

Language:

• English (Preferred)