Ciena Hiring for Leader, Technical Project/program Manager at Gurgaon, Haryana, India Full Time

Job Description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world – picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL. The communications networking industry is undergoing progressive change and Ciena is leading the charge with a fresh wave of innovation uniting optical and packet technologies. As a trusted partner to over 1,000 customers in 60+ countries, Ciena builds networks that fundamentally changes the way our customers compete. Ciena’s Routing and Switching Portfolio (RSP) business plays an instrumental role in our strategy and is bringing Routing and Switching products and solutions to market that win with the pillars of speed, service, delivery, agility, and assurance. What we’re looking for: We are a network strategy and technology company that is motivated by making a difference in people’s lives – their productivity, their creativity, their health and comfort. That’s why our engineers design and implement technologies that allow people to do great things. With customer proven capabilities, Ciena’s Routing and Switching Portfolio (RSP) team is enhancing and advancing its Routing, Switching and Carrier Ethernet Solutions to take advantage of worldwide market opportunities as Service Providers virtualize their networks and unify their legacy networks. We’re looking for motivated and talented individuals with extensive experience with Project Management to join the RSP team in San Jose, California, Ottawa, Canada and other North American remote working locations. You will take an experienced and influential role contributing to the project management team and will be responsible for keeping track of software development, hardware development, and testing deliverables for various project releases. The Project Manager will be handling multiple releases in parallel. This position will be the main interface between the India and North America (San Jose and Ottawa) teams and the Ciena Product Line Management and Customer Account Teams. What will you do at Ciena?

• Lead the communication and collaboration between multiple Ciena teams as well as Customer Account Teams
• Respond to and handle any critical customer situations that arise as a representative of Ciena and the core brand and values
• Facilitate and manage the flow of communication between customers and the relevant teams and organizations within Ciena
• Schedule and manage meetings with and between customers, Engineering team(s), account teams and other appropriate individuals via teleconference and/or face-to_face
• Bridge communication gaps between the RSP organization (Hardware/Software Engineering, Development, Testing, etc.) and the Global Field Organization (Sales, Systems Engineering, Customer Service, etc.) regarding the status of various Engineering projects and products
• Work closely with account teams to ensure understanding of customer requirements and expectations
• Advocate proposals and plans to customers on behalf of Ciena Engineering
• Quickly gain understanding of technical details from the appropriate resources to communicate them to relevant customer and Ciena personnel
• Work with SMEs to provide direct Engineering engagement with customers
• Lead and track the information flow throughout the situation, ensuring those working on the issue have the latest understanding at all times
• Communicate and relate with customers to elicit confidence and collaboration throughout the situation until it is resolved
• Actively and aggressively work with both Ciena and customer personnel to ensure quickest possible resolution of the situation
• Represent our Customer First value as a representative of the Ciena brand

Required Skills:

• Solid understanding of project and program management
• Persuasive communicator
• A highly developed ability to anticipate issues and work with their team to overcome barriers
• A highly-developed ability to relate and connect with people during various states of urgency and emotion
• Awareness of Software and Hardware development processes in relevant technology field, gained by direct experience
• Detail oriented, well organized and methodical
• Ability to create and manage complex presentations to support collaborative communication
• Ability to identify impacts of decisions
• Great teammate and effective communicator across all levels
• Relationship building and maintenance skills
• Adaptable to rapidly changing situations and moods
• Knowledge of Routing and Switching technology domain

Education and Experience:

• Master’s or Bachelor’s in computer science or related discipline.
• PMI Certification is preferred
• 10-15 years of relevant work experience
• Excellent written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse area.
• Experience applying influence, consultative and negotiating skills in a matrixed leadership team
• Proactive, solution-oriented, and able to work at a detailed level in a fast-paced environment
• Strong problem-solving skills with ability to navigate through a complex organization
• Proven knowledge and abilities in the principles of change management and process improvement.

• LI-CN

About Ciena
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People. Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!

Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner. We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.