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Private Jobs / Private Sector
Cin Hiring for Customer Support Manager at Ahmedabad Full Time
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Does this sound interesting?
Why CIN7?
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.
Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.
We are looking for a motivated and experienced Customer Support Manager to lead our customer support department with experience of minimum six years. The customer support manager will be responsible to manage a team of 10-12 people and for driving superior customer support to business clients through policies, procedures, and setting of goals.
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice!
Does this sound interesting?
If so, here’s what you’ll do in this role:
- Managing the customer support department’s day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team’s ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department.
Here’s what you’ll bring with you:
- Proven experience as a customer support specialist, preferably within a similar environment.
- Thorough knowledge of eCommerce industryPrior experience in a managerial or supervisory role will be advantageous.
- Top-notch oral, written, and interpersonal abilities.
- Well-developed arbitration skills with the ability to remain impartial.
It’s a bonus for us if you bring:
- Affinity for multitasking with precision.
- Capacity to accept and utilize constructive criticism.
- Alignment with our company’s values.
Why work for us?
We are a fast growing business going through a huge amount of growth. You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills.
You’ll also be receiving:
Flexible working schedules – 2 days per week work from home
Work From Anywhere for 30 days in a year
Celebrate your birthday with a paid day off
A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
Recruitment referral bonus
Sodexo Meal Coupons
Why CIN7?
CIN7 is a leader in one of the most exciting software verticals right now, and we’re growing exponentially. We’re looking to add people to our team who are passionate about working with a fast growth tech company.
At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.
We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.