WHO YOU ARE:
Motivated and agile, a self-starter, able to drive multiple complex and sometimes ambiguous asks to completion. Willing to ensure compliance team is running at scale with a smooth efficient service that meets the expectations and needs of customers and clients. You will be required to monitor and analyze the current system of production to check its effectiveness and make improvements if necessary.
You are confident in your abilities to facilitate effective meetings, prepare and present scalable ops analysis, status, challenges, etc.
You are able to quickly respond to customer escalations with clear and concise communications, listening effectively, and applying questioning techniques to affect issue resolution.
WHAT YOU WILL DO:
Independently lead multiple medium to high complexity initiatives that enable both the immediate operational needs and the long-term priorities supporting True Forward License Compliance Practice.
The role requires extensive cross-functional understanding of operational objectives. The individual will also establish and communicate new programs, that drives program to scale.
SKILLS:
Entrepreneurial
Results oriented
Customer facing and focused
Conflict Management
Decision-Making
Reporting Skills
Deadline-Oriented
Critical Thinking and Problem-Solving Skills
Very strong communication Skills
Influencing and Leading
Team Work
Adaptability
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