Cision Hiring for Administrative Customer Support Rep Remote at Remote Full Time

Full Job Description
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The Admin Customer Support Representative is a vital position responsible for delivering consistently exceptional service and support to Cision’s U.S. customers, both internally and externally.

The Admin Customer Support Representative utilizes a broad knowledge of all PR Newswire products, services and processes to provide high quality and timely tasks on a consistent basis. This team will be focused on providing administrative support to internal and external customers. The need for both outstanding communication skills and accurate tracking of client interactions is vital.
#LI-Remote
What you will do
Provide exceptional customer service to internal and external customers via email or chat
Strive to be the point of resolution whenever possible
Provide light technical support for customers, often via internal staff such as Online Member Center support, billing support, data change requests, etc.
Focus on quality standards and timelines to achieve team targets and objectives
Ability to reprioritise workload in order to ensure SLAs are met
Working knowledge of Distribution systems including IRIS, Online Member Center, Netsuite, Salesforce
Utilize organisational skills to prioritise tasks and enter cases for all customer interactions
Actively seek out opportunities to improve processes
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
Provide general account maintenance and other tasks as assigned to meet the needs of the business
Undertake other tasks or projects as requested by management

What you have
1-2 years Customer Service experience
Ability to work in a high-pressure environment
Ability to work autonomously, as this will be a work from home position
Excellent communication skills
Strong technical troubleshooting and problem-solving skills
Knowledge of MS Office required
Excellent standard of spoken, written and reading English
Work from Home Eligible – Yes
Ability to work overnight shift
Must have the ability to work 40 hours per week
Company holidays will align with the Cision US holiday calendar

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.