Cision Hiring for Customer Service Admin Specialist at Bengaluru, Karnataka Full Time

Full Job Description
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

As a Cision Customer Support Agent your primary responsibilities includes developing a culture of Customer Excellence through prompt and thorough handling of customer problems, answering product and service questions, suggesting information about other products or services. You will also be encouraged to share your experience and knowledge, sparring with your colleagues to grow together!

What you will do
Answer’s customer support requests via telephone or Web promptly to enhance the customer experience.Patiently listens attentively to customers queries and manages the resolution or connects them with the appropriate teams to address their needs.Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests.Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for managementResolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment.Works with management to maintain best practices for efficient communications with customers.Address customer questions about new products or services.Collaborates with Customer Success Managers and Onboarding Consultants to ensure service excellenceContributes to bottom line sales by increasing customer satisfaction and reducing customer churn.Undertake other tasks or projects as requested by management.Minimum 2 years of hands-on experience in B2B Customer supportOutstanding written and verbal English communication skillsThe flexibility to work on holidays, weekends and on-call if necessaryA customer-centric mindset with a passion to help and provide a good serviceCuriosity and technical aptitudeAn eye for the detail, proactive and enjoy being involved in multiple tasks at the same timeThe ability to effectively communicate with internal/external stakeholders – and you do perceive cross-continental communication as a welcomed challenge!Problem solverGood analytic skillsAble to resolve conflict
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.