Responsibilities:
Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
Research current treasury and client operational trends and suggest solutions
Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
Assist efforts to help drive high rates of client adoption
Ensure requirements are clearly stated and that business and client needs are met throughout development
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years of experience in a related role
Proven system development lifecycle skills
Proficient understanding of emerging technologies
Effective verbal and written skills
Effective analytic and presentation skills
Education:
Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Description: Cash/Teller Officer –
Execution of LCY transactions such as – cash deposits/ cash withdrawals, TIDE liquidation, in house cheque transfers, draft issuances & cancellations , account maintenances such as address change, cheque book & deposit slip issuance, PAN updation & stop payments.
Handling Foreign exchange transactions-acceptance & sale & purchase of FCY (Cash & TC)
Managing Cash within allotted limits.
Cash balancing at end of day which includes the preparation of the teller blotter sheet, MIS & preparation of reports like A2, Form 60, Stop payment, Heavy cash, MIFT, Address change.
Handling secured stationary such as LCY DD/DAO’s, FCY DD’s, Secure Form.
Understanding of Counterfeit notes along with regulatory requirement, Heavy Cash Guidelines
Filing of regulatorily sensitive Cross Border transfers.
Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
Involvement in various projects related to process, people, cost etc
Representing the bank in all legal related matters and regulatory hearings.
Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates
Educate clients on digital and self-service opportunities offered by Citi
Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
Maintain working knowledge of client accounts as well as new and existing products and services offered
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Perform audit and ensure compliance to internal and external regulations and guidelines
Daily Internal account monitoring to avoid any exceptions.
Managing of vendors engaged in various levels of processing
Ensure and imbibe the right-first-time culture
Additional Job responsibilities
Overall management of team with respect to products, processes and people related matters.
Taking initiatives with respect to efficiency in processes, cost optimization/saves, people related matters etc.
Taking complete ownership of various national level projects and driving to timely and effective implementation
Handling of all regulatory notices / queries and thereby ensure timely resolution of the same
Representing the bank in regulatory meetings
Representing the bank in all legal related matters and hearings
Taking complete ownership of the team, provide road map to the team towards driving the goals of the organization
Monitoring and understanding emerging operational best practices in the industry and thereby ideating to create competitive advantage
Ensure adherence of performance standards and training of new resources to match up to the standards
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Job Family Group:
Operations – Transaction Services
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Job Family:
Cash Management
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the “EEO is the Law” poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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