Citi Hiring For KYC BANKER at Chennai, Tamil Nadu Full Time

Objectives:
Rendering services to Citibank customers and ensuring completion of KYC for cards/loans applications.

Core Responsibilities:
Ensure Customer service excellence by adhering to professional conduct, attire and handling to complete KYC collection

Display end to end process adherence in execution of KYC collection/certification

Ensure professional conduct and client handling in completion of physical KYC collection

Delivering service with requisite Courtesy and Accuracy

Ensure minimal defects (85% plus FTR rate on submitted apps)

Ensuring Nil Customer complaints

Escalating / Highlighting customer Problem Incidences to supervisors

Adherence to Do’s & Don’ts in KYC collection and associated activities

Adherence to Service and Sales Compliance Ensuring Process Efficiency by achieving set targets on quality parameters Passion for delivering best in the Industry Client experience and excellence

Day-to-Day Responsibilities:
Ensure Customer service excellence by

Displaying complete adherence to process and quality requirements

Ensuring Process Efficiency by achieving set targets on producitivity and other parameters

Delivering service with highest standards of professional conduct

Ensure minimal defects (85% plus FTR rate on submitted apps)

Ensuring Nil Customer complaints

Escalating / Highlighting customer Problem Incidences

Adherence to Service and Sales Compliance

Financial/ Budgetary:
NIL

Individual Contributor (IC)/Managerial

Individual Contributor

Key Deliverables:
1.Timely process execution / completion

2.Query Resolution

3.Customer handling

Relocation:
No

Other:
QUALIFICATIONS

Required

Preferred

Education:
Under graduate / Graduate/ Post Graduate

Under graduate / Graduate

Experience:
Open to Freshers / Experienced resources

Minimum 1 year of experience,in Customer Service Industry.

Skills:
Passions towards Service

Enthusiastic and Self Motivated

Ability to work in a dynamic environment

Good Comprehension Skills

Team player with a positive attitude

Willingness to travel and meet clients

Passions towards Service

Enthusiastic and Self Motivated

Ability to work in a dynamic environment

Good Comprehension Skills

Team player with a positive attitude

Willingness to travel and meet clients

Other:
–

Job Family Group:
Customer Service

–

Job Family:
Service & Sales

–

Time Type:
Full time

–

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