Citi Hiring for Video KYC Banker at Mumbai, Maharashtra Full Time

Responsibilities:
Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance

Participate in engagement campaigns to potential and existing clients to increase growth opportunities

Assist office staff with client credit applications and transaction processing

Analyze disbursement reports and assist providers with account reconciliation

Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone

Order, replace, and track provider enrollment kits and marketing information

Process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems

Retrieve, update, and store provider data in all appropriate systems

Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions

Update information for change of address and bank info changes and perform department assistance functions as assigned by management

Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
2-4 years of relevant experience

Experience within customer service, call center, or retail preferred

Experience with relationship building with internal and external customers

Retrieve, update, and store provider data in all appropriate systems

Education:
High School diploma or equivalent

Ensure Customer service excellence by adhering to professional conduct, attire & query handling to complete Video KYC requests

Roles & Responsibilities:
Display end to end process adherence in execution of Video KYC sessions

Ensure professional conduct and client handling in completion of Video KYC sessions

Deliver service with requisite Courtesy and Accuracy

Nil Defects (100% adherence to process requests)

Ensure Nil Customer complaints & timely resolution of SLS

Escalate / Highlight customer Problem Incidences to supervisors

Adherence to Service and Sales Compliance

Ensuring Process Efficiency by achieving set targets on quality parameters

Ensure tight controls and timely completion of trainings

Passion for delivering best in the Industry Client experience and excellence

Be an ambassador for the bank by being part of a visual touch point for clients

Skills required:
1.Excellent Written & Oral Communication

2.Passions towards Service

3.Enthusiastic and Self Motivated

4.Ability to work in a dynamic environment

5.Good Comprehension Skills

6.Team player with a positive attitude

7.Willingness to work on alternate Saturdays and Sundays. (including Shifts)

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Job Family Group:
Customer Service

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Job Family:
Service & Sales

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Time Type:
Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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