Citigroup Hiring for Branch Customer Service Manager (Cash Teller) at Mumbai, India Full Time

Cash teller officer is an entry-level position responsible for providing effective leadership and direction within Citi’s call center and ensuring operational compliance in coordination with the Customer Service function. The overall objective is to lead and develop a Customer Service team, ensuring operational efficiency.

Responsibilities:

• Execution of LCY transactions such as – cash deposits/ cash withdrawals, TIDE liquidation, in house cheque transfers, draft issuances & cancellations , account maintenances such as address change, cheque book & deposit slip issuance, PAN updation & stop payments.

• Handling Foreign exchange transactions-acceptance & sale & purchase of FCY (Cash & TC)

• Managing Cash within allotted limits.

• Cash balancing at end of day which includes the preparation of the teller blotter sheet, MIS & preparation of reports like A2, Form 60, Stop payment, Heavy cash, MIFT, Address change.

• Handling secured stationary such as LCY DD/DAO’s, FCY DD’s, Secure Form.

• Understanding of Counterfeit notes along with regulatory requirement, Heavy Cash Guidelines

• Filing of regulatorily sensitive Cross Border transfers.

• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets

• Involvement in various projects related to process, people, cost etc

• Representing the bank in all legal related matters and regulatory hearings.

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service

• Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates

• Educate clients on digital and self-service opportunities offered by Citi

• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets

• Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed

• Maintain working knowledge of client accounts as well as new and existing products and services offered

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Perform audit and ensure compliance to internal and external regulations and guidelines

• Daily Internal account monitoring to avoid any exceptions.

• Managing of vendors engaged in various levels of processing

• Ensure and imbibe the right-first-time culture

Additional Job responsibilities

• Overall management of team with respect to products, processes and people related matters.

• Taking initiatives with respect to efficiency in processes, cost optimization/saves, people related matters etc.

• Taking complete ownership of various national level projects and driving to timely and effective implementation

• Handling of all regulatory notices / queries and thereby ensure timely resolution of the same

• Representing the bank in regulatory meetings

• Representing the bank in all legal related matters and hearings

• Taking complete ownership of the team, provide road map to the team towards driving the goals of the organization

• Monitoring and understanding emerging operational best practices in the industry and thereby ideating to create competitive advantage

• Ensure adherence of performance standards and training of new resources to match up to the standards

Qualifications:

• 5-8 years’ relevant experience

• Previous management experience in customer service related field required

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.