Citigroup Hiring for KYC banker- C04- Coimbatore at Coimbatore, India Full Time

Business/ Department

Objectives:

Rendering services to Citibank customers and ensuring completion of KYC for cards/loans applications.

Core Responsibilities:

Ensure Customer service excellence by adhering to professional conduct, attire and handling to complete KYC collection

• Display end to end process adherence in execution of KYC collection/certification

• Ensure professional conduct and client handling in completion of physical KYC collection

• Delivering service with requisite Courtesy and Accuracy

• Ensure minimal defects (85% plus FTR rate on submitted apps)

• Ensuring Nil Customer complaints

• Escalating / Highlighting customer Problem Incidences to supervisors

• Adherence to Do’s & Don’ts in KYC collection and associated activities

Adherence to Service and Sales Compliance Ensuring Process Efficiency by achieving set targets on quality parameters Passion for delivering best in the Industry Client experience and excellence

Day-to-Day Responsibilities:

Ensure Customer service excellence by

• Displaying complete adherence to process and quality requirements

• Ensuring Process Efficiency by achieving set targets on producitivity and other parameters

• Delivering service with highest standards of professional conduct

• Ensure minimal defects (85% plus FTR rate on submitted apps)

• Ensuring Nil Customer complaints

• Escalating / Highlighting customer Problem Incidences

Adherence to Service and Sales Compliance

Financial/ Budgetary:

NIL

Individual Contributor (IC)/Managerial

Individual Contributor

Key Deliverables:

1.Timely process execution / completion

2.Query Resolution

3.Customer handling

Relocation:

No

Other:

QUALIFICATIONS

Required

Preferred

Education:

Under graduate / Graduate/ Post Graduate

Under graduate / Graduate

Experience:

Open to Freshers / Experienced resources

Minimum 1 year of experience,in Customer Service Industry.

Skills:

• Passions towards Service

• Enthusiastic and Self Motivated

• Ability to work in a dynamic environment

• Good Comprehension Skills

• Team player with a positive attitude

• Willingness to travel and meet clients

• Passions towards Service

• Enthusiastic and Self Motivated

• Ability to work in a dynamic environment

• Good Comprehension Skills

• Team player with a positive attitude

• Willingness to travel and meet clients

Other:

Job Family Group:

Customer Service

Job Family:

Service & Sales

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.