CL Biz Hiring for ENGAGEMENT MANAGER : EM at Mumbai Full Time

Single point responsibility for the engagement
– Fulfilment of engagement commitments – timelines, deliverables, quality, process compliance
– Maintain customer satisfaction level for the engagement
– Plan activities for the engagement based on the customer expectations, customer future plans
– Discuss the plans with the customer to arrive at common understanding and expectations from the engagement from time to time
– Plan resources as per the needs of the engagement
– Day to day management of the engagement for work scheduling, work allocation, progress tracking
– Adapt and implement processes relevant for the engagement, ensure compliance against the processes

Team leadership for the engagement
– Lead the team assigned to the engagement
– Ensure team member productivity, motivation, retention
– Project self as the team leader to the customer for the engagement
– Communication with the customer for the engagement as the overall leader for the engagement

Engagement role fulfillment expectations
– Domain knowledge of the customer’s business
– Functional knowledge of the solutions proposed / working from C2L BIZ stable
– Ability to lead discussions with the users for business / functional requirements related to the engagement commitments
– Ability to investigate, help the team members to investigate any finding reported by the customer associated with the engagement

Commercial aspects of the engagement
– Ensure achievement of budgeted cost / profitability of the engagement
– Relate with the account manager for ensuring commercial interests of C2L BIZ are protected
– Work along with account manager to help in commercial growth of the relationship with the customer