Client of Proficient Insight Llp Hiring for Customer Relations Executive at New Delhi Full Time

Role and Responsibilities:  Responsible for interacting with customer over different platforms calls, chats & email.  Identify and assess customer’s needs to achieve customer satisfaction  Provide adequate and complete information to customers  Coordinating with vendor management, buyers and warehouse team for order cancelation, QC rejection cases and order delay  Handle customer queries related to order delay, return and refund within given timelines  Keeping a track of customer’s order delay and return queries  Closely reviewing order courier/ shipment status  Coordinating with vendor management team for MTO (Made to order)  Follow standard communication guidelines and procedures while communicating with customers  Processing customer cancelations on time and processing compensation vouchers  Manager maximum amount of customer queries on daily basis Preferred Experience: Proven experience of 2yrs-4 yrs. with any e-commerce company

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Remotely:

• Temporarily due to COVID-19