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Private Jobs / Private Sector
Client of Proficient Insight Llp Hiring for Customer Relations Executive at New Delhi Full Time
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Role and Responsibilities: Responsible for interacting with customer over different platforms calls, chats & email. Identify and assess customer’s needs to achieve customer satisfaction Provide adequate and complete information to customers Coordinating with vendor management, buyers and warehouse team for order cancelation, QC rejection cases and order delay Handle customer queries related to order delay, return and refund within given timelines Keeping a track of customer’s order delay and return queries Closely reviewing order courier/ shipment status Coordinating with vendor management team for MTO (Made to order) Follow standard communication guidelines and procedures while communicating with customers Processing customer cancelations on time and processing compensation vouchers Manager maximum amount of customer queries on daily basis Preferred Experience: Proven experience of 2yrs-4 yrs. with any e-commerce company
Job Type: Full-time
Salary: ₹20,000.00 – ₹30,000.00 per month
Schedule:
- Day shift
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Remotely:
- Temporarily due to COVID-19