Client Servicing Manager at Pune Full Time

Company Overview:

Welcome to Square One, a pioneering media solutions company established in 2002. We specialize in providing cutting edge 3D visualization services that redefine the way real estate projects are presented. Our commitment to innovation extends to advertising and branding solutions, making us a comprehensive partner in transforming brand experiences.

At the heart of Square One is our dedication to delivering unparalleled 3D visualization services. From creating immersive environments to showcasing architectural brilliance, our solutions set the industry standard for elevating real estate projects. Complementing our 3D expertise, we offer holistic advertising and branding solutions. Our integrated campaigns, spanning TV, Print, Outdoor, Design, Digital, and Social Media, enhance brand visibility and market presence.

Position Overview:

The Client Servicing Manager acts as the key liaison between the agency and its clients, ensuring smooth communication, strategic alignment, and flawless execution of advertising campaigns. This role requires a blend of strong relationship management, project coordination, and leadership skills to deliver impactful marketing solutions. The ideal candidate is proactive, detail-oriented, and capable of managing multiple accounts while guiding internal teams to deliver exceptional results.

Role & Responsibilities:

Understanding Client Needs

• Liaise with clients on a daily basis to understand their goals, vision, and campaign expectations
• Translate client requirements into clear briefs for internal teams
• Maintain long-term relationships with clients by ensuring consistent satisfaction

Project & Campaign Management

• Handle end-to-end execution of marketing and digital campaigns
• Ensure all projects are delivered on time, within scope, and on budget
• Coordinate with internal departments like design, planning, and execution teams

Team Leadership

• Lead and mentor the client servicing team to ensure smooth operations
• Allocate tasks, monitor progress, and resolve any internal conflicts or delays
• Encourage a collaborative and high-performance team culture

Creative Presentation & Feedback

• Present campaign ideas, concepts, and deliverables to clients for approval
• Gather and interpret client feedback and guide creative teams accordingly
• Manage revisions and ensure final output aligns with client expectations

Performance Monitoring & Reporting

• Track and report the performance of all marketing campaigns across platforms
• Analyze results and suggest improvements based on campaign insights
• Share regular performance updates with clients in a structured format

Documentation & Communication

• Maintain all necessary client documentation, feedback, and records
• Ensure clear and timely communication between clients and internal teams
• Keep clients informed about project updates and milestones

Budgeting & Approvals

• Prepare budget estimates for each campaign
• Seek timely approvals from clients and ensure budget adherence during execution
• Optimize spending for better ROI without compromising campaign quality

Qualifications & Skills Required:

• Minimum 2 years of team management experience
• Strong grasp of ATL advertising and campaign dynamics
• Postgraduate degree in Marketing/Advertising or equivalent
• Excellent communication, presentation, and multitasking skills
• Proficiency in both English and Hindi (spoken and listening)
• Analytical thinking and problem-solving mindset
• Ability to work under pressure and meet deadlines consistently

Benefits:

• Competitive salary package
• Comprehensive accidental insurance with 10 Lac(s) coverage
• Generous life insurance policy to ensure the financial security of employees and their
• families
• Exclusive partnership with Sahyadri Hospital, offering discounted health services and wellness programs
• Ample paid time off, including vacation days, sick leave, and company holidays, to promote work-life balance
• Flexible working hours
• Gratuity plan to reward loyalty and long-term commitment
• Robust Provident Fund (PF) and Employee State Insurance Corporation (ESIC) benefits
• for retirement planning and financial stability
• Access to a wide range of soft skill training programs and professional development
• opportunities to foster career growth and advancement