Coding Invaders by MentorsPRO Hiring for Learning Coordinator (Freshdesk) at Remote Full Time

Learning Coordinator (FreshDesk)

Coding Invaders by MentorsPRO is an international online school which helps aspirants in India to jumpstart their career in the IT-industry. We provide 100% job-oriented education in IT and maintain the highest standards of instruction in professional learning. We provide courses in Data Analysis, Full Stack Development, Project Management, QA Automation and have scaled exponentially since inception in 2020.

Job Description

We are looking for a proactive and enthusiastic individual who comes with any experience in working with customers that understands the need of high performance delivery to meet the set targets that aim towards ensuring overall success of the product and the delivery team.

Responsibilities

• Coordinate with team mates and students
• Monitor student’s progress, identify their challenges and own their success within the course
• Collect, analyze and implement feedback received from students at regular intervals
• Monitor a timely response for your tasks
• Onboard the students into the course and get them acquainted with the various course elements
• Motivate and assertively communicate with students especially the ones lagging in the course to ensure a high completion rate
• Achieve the metrics and target set for the Support Team
• Understand the learning platform, all the processes of organizing training and answer customer questions on email, chats and calls – we provide trainings, of course
• Report to Delivery Manager or Team Leader

Requirements

• Interns or freshers who are ready to learn or a minimum 0-6 months working in customer facing service roles like Customer Success, Customer Support, Service Support, Sales (Edtech preferred)
• Accuracy, punctuality and ability to work under zero supervision
• Should have own laptop and mobile (with SIM) with good internet speed
• Advanced written and verbal communication skills in English
• Decent proficiency in MS OFFICE (PowerPoint, Excel, Word, Gsuite)
• High sense of ownership and accountability

Description

• Permanent Work From Home
• 9 hour shift between 10 AM to 10 PM IST
• 5 day work week (Weekends working and Weekdays Off)
• Should have their own laptop and stable internet connection
• Should be an immediate joiner within 15 days join
• International team
• English is the prior language of communication

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• Day shift
• Weekend availability

Application Question(s):

• How soon can you join new company?
• What are your CTC expectations?

Expected Start Date: 27/02/2023