Cognizant Hiring for Associate – Projects at Bangalore Full Time

B Sc, BE, MCA

• Communication with Business users related to resolving queries, obtain clarifications and providing updates.
• Setup Business bridge calls to update status of Critical incidents / Outages.
• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

• Responsible for the project tasks assigned.
• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
• Manage queue effectively and allocate tasks to the team based on an allocation plan.

• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
• Conduct peer reviews and ensure quality of deliverables.

• Comply to defined process during task execution (including problem management, KEDB management etc).

• Contribute and participate proactively in knowledge sharing sessions.
• Provide complete KT to support teams before any production release.

• Manage and mentor the mentees (team).
• Provide inputs for development of learning plan for the team.
• Act as a buddy for new hires.
• Shares recommendation towards Performance management and recognition of team members.

• Adhere to Organization policies and procedures.
• Participate in project and organization initiatives led by the Delivery leadership.
• Contribute new ideas and innovative approaches at work, including CSI themes.
• Collate data and provide inputs for reporting requirements.

• Participate in customer meetings and provide project updates.

• Perform task estimation.
• guide the service analyst on estimation.
• Coordinate shift operations and logistics.

• Participate in audits as necessary.