Cognizant Technology Solutions Hiring for Process Specialist at Gurgaon, Haryana, India Full Time

Job Description

Team Lead/Team Manager Qualification: Information:

• • Marketline MBA or an equivalent qualification with business knowledge.

• • Medtrack/Citeline Graduate/Post Graduate degree in Life Sciences/Pharmacy/Medical sciences or equivalent.

Media & Entertainment:

• • Bachelor’s degree or equivalent practical experience preferred.

Responsibility: Business/Customer:

• • Ensure exposure to business/industry terminology.

• • Continuously improve understanding of business processes.

• • Ensure that all deliverables shared with the clients are latest, error free and are sent on time.

• • Ensure adherence to defined response times and SLAs & all agreed standards of quality.

• • Ensure consistent delivery of 100% output by self and team within the specified time while meeting all the requirements set by the Team Manager/Team Lead.

Information:

• • Review and publish research reports (such as on Companies/Deals/News/Drugs/Epidemiology information/Patent information) ensuring compliance with project policies and house style guidelines.

• • Research, verify and validate data and information from various sources, including websites, publications, thirdparty databases, publicly available aggregator and country specific sources.

• • Develop good knowledge of the publishing value chain and take ownership of coverage.

• • Develop expertise in company and/or drug profile research as well as financial statements analysis.

• • Develop industry knowledge through exposure to industry trends and developments, and databases (such as Factiva, Lexis Nexis, Thomson Reuters etc).

• • Ensure predefined QC templates/checklists are used to filter data, language and punctuation errors (manual as well as software).

• • Improve research techniques/approach to increase content coverage and add value to the database.

• • Provide only latest and relevant data in deliverables.

• • Conduct basic quality checks of deliverables before publishing and take responsibility for quality check of peers’ deliverables Moved from Info Biz/Customer.

• • Work with team manager on ad hoc/special project requirements from client.

Media & Entertainment:

• • Interact with customers (internal/external) to meet process deliverables.

• • Manage & resolve escalations and issues raised by customers.

Project/Process:

• • Continuously improve domain knowledge and develop understanding of best practices with the help of peers/Team Leads/Managers.

• • Respond to queries raised by the team and provide feedback as appropriate.

• • Take initiatives for process improvement to improve efficiencies and quality.

• • Report to the team leader on performance, status and any escalations.

• • Identify gaps in process and conduct audits to drive process compliance.

• • Update all relevant trackers consistently and correctly for direct reports, where applicable.

• • Ensure 100% compliance to process adherence.

• • Provide updates and submit reports related to own area of work.

• • Ensure assessments are conducted on time for all associates.

• • Offer ideas for process improvement and efficiency enhancement.

• • Work with Team Managers or Team Leads on the assigned tasks and to improve overall process quality.

• • Document & review all process changes.

• • Ensure assessments are conducted on time for all associates.

• In the absence of the TL, perform the following tasks when assigned:

• Handle escalation calls.

• Manage and report service levels as per the reporting cycle.

• Manage break schedule for the team.

• Communicate and manage transport delays.

People:

• Actively participate and contribute to team initiatives:

regular team meetings, knowledge sharing sessions, etc

• • Coordinate with other teams and team members for work completion.

• • Conduct peer reviews.

• • Help team members organize time effectively to complete assigned tasks.

• • Encourage team to actively participate in learning (domain certifications and other relevant trainings) on an ongoing basis and readily accept new/adhoc assignments.

• • Act as a trainer/mentor and conduct knowledge transfer sessions and onthejob training for new hires in the team.

• • Conduct refresher training sessions on a quarterly basis and refresher assessments for the team.

• • Effectively utilize opportunities for crosstraining and readily accept new assignments.

• • Raise issues/concerns that affect the team/process with Team Manager/Team Lead if unable to provide resolution.

• • Properly mentor and train Process Exceutives/Senior Process Executives in identifying and filling any existing gaps.

• • Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals.

• • Sensitize the team to quality measures and its impact on their performance.

• • Manage team, take ownership of issues within the team and provide meaningful resolutions where applicable.

• • Provide timely and constructive feedback to team members.

• • Share monthly performance of self and team members and review updates with module leads.

Must Have Skills

• Assessments

Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Aug 05 2021
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.