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Private Jobs / Private Sector
Commonwealth Bank Hiring for Customer Service Opportunities – North East Branches at North District Full Time
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Do work that matters
The Customer Service Network Team serves on the frontline in our retail branches. You’ll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs.
You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we’ve provided them with the best possible care and experience.
See yourself in our team
The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. Our branches will continue to evolve with our business as we focus on meeting our customers’ changing needs.
What will help you succeed?
To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.
You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
If this sounds like the role for you then we would love to hear from you. Apply today!
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 23/11/2021