Commonwealth Bank Hiring for Part Time Customer Service Specialist – Wodonga at North District Full Time

Roster 1 (34 hours per week):

• Monday: 8.30am – 4.15pm, 45 min break (7 hours)

• Tuesday: 8.30am – 4.15pm, 45 min break (7 hours)

• Wednesday: 8.30am – 4.15pm, 45 min break (7 hours)

• Thursday: 9.30am – 5.15pm, 45 min break (7 hours)

• Friday: 9.30am – 4.15pm, 45 min break (6 hours)

Roster 2 (24 hours per week):

• Monday: 9.30am – 4pm, 30 min break (6 hours)

• Tuesday: 9.30am – 4pm, 30 min break (6 hours)

• Wednesday: OFF

• Thursday: 9.30am – 4pm, 30 min break (6 hours)

• Friday: 9.30am – 4pm, 30 min break (6 hours)

Do work that matters!

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations

• Work with customers to help them use our in-branch technology and digital banking options

• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes

• Perform interviews and process applications for personal loans, credit cards and associated products

• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist

• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions

• Engage with customers by participating in community events and fundraising activities

• Look out for the safety and wellbeing of your team

• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

No banking experience required – full training is provided!

To be successful you will be:

• Passionate about solving customer problems (e.g. from within retail or hospitality)

• Able to have great conversations, with the confidence to ask challenging questions

• Empathetic to your customers’ specific circumstances

• Someone who makes things happen – always looking for a better, easier or simpler way!

• Driven and goal oriented, with the ability to accept feedback for your development

• Open to learning new things, including being proficient with technology, whether it’s for your own development or to assist customers

• A master of multi-tasking and a strong team player

Don’t wait, apply today!

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.

Advertising End Date: 17/02/2022