Company: GMR Enterprises Pvt Ltd GMR Group Hiring For Operations Associate at Delhi, Delhi Full Time

Location: Delhi, Delhi, IN

Company: GMR Enterprises Pvt Ltd GMR Group

JOB PURPOSE

Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.

Responsible for allocation of airport resources at Terminal 3, to assist shift manager in handling the concerned in the event of emergency involving aircraft and other facilities, and to coordinate with Air Traffic Control for passing/getting information affecting airport operation and flight safety. To assist shift Managers for implementation of special projects.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

Responsible for allocate of resources (Parking stands, Boarding gates) at Terminal 3 as per the requirement of airlines / ground handlers.

No. of complaints / observations

On Time Performance of flights

Responsible for coordination with Air Traffic Control for updating of Expected Time of Arrival, Communication of Parking stand, change in runway usage, permission for shifting / towing of aircraft, high power engine run up etc., implementation of Low Visibility Procedures.

On Time Performance of flights.

No. of complaints.

No adverse remark by any agency

To monitor the norms of Operation Management Development Agreement OMDA compliance, and other SOPs are as per the laid down AOCC process during shifts

No. of audits observations reported

No. of non-compliance.

No. of observations closed

No. of concerns in OMDA compliance

Notification in case of Emergencies – Assist the shift Manager in notification for any emergency (Bomb Threat, Local Stand By, Full Emergency, Fire) at the airport.

Complaint/adverse remark from Regulator/Stakeholders.

Ensure effective stakeholder (internal & external) coordination / Relationship for effective operation at the airport during shift

No. of interactions / meetings

No. of issues resolved

Responsible for dissemination of information, record keeping & reports preparation during shifts.

No of non-compliance observed

Required reports v/s actual

Accuracy of reports / MIS / log book

EXTERNAL INTERACTIONS

External – Roles you need to interact with outside the organization to enable success in your day to day work

Airlines/Ground handlers/Non-schedule operators: Interaction with airlines/ground handlers/non-schedule operators in terms of operational requirements.

Govt. agencies (CISF/ATC): Coordination for operational requirements.

Medical Agencies: Coordination with medical centres (Medanta and Max) for medical requirement in the terminal, apron or aircraft on ground.

INTERNAL INTERACTIONS

Shift Manager subordinates and peers within/outside the department.

FINANCIAL DIMENSIONS

• N/A

OTHER DIMENSIONS

• N/A

EDUCATION QUALIFICATIONS

Graduate / Post Graduation in Aviation Management

Proficient in MS Office especially in Excel, Word and Power point etc.

Proficient in using different software

RELEVANT EXPERIENCE

5-6 years of aviation experience

COMPETENCIES

Communication: Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. | Interview

Customer Services

Airport Safety and Compliance

Airport Operations Control Centre (AOCC)

Execution and Operational Excellence: Ability and desire to execute with attention to detail, speed, accuracy and consistency | Interview

Personal Effectiveness: Demonstrating responsibility & reliability through actions to manage critical and challenging situations. | Interview

Problem Solving: Ability to identify solutions exploring different options in gathered information. | Interview

Managing Performance: Effectively monitors and measures performance. Develops people and drive results. | Interview

Business Insight: Ability to understand the implications of Business decisions and strive to enhance organizational performance. | Interview

Team Leadership, Teamwork & Interpersonal Influence: Capability to develop & converge individual potential to execute team objectives. Effectively intermingle and relate with individuals in a positive manner. | Interview

Decision Making: Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. | Interview

Planning & Decision Making

Execution & Results

Strategic Orientation

Problem Solving & Analytical Thinking

Entrepreneurship

Capability Building

Social Awareness

Stakeholder Focus

Teamwork & Interpersonal influence

Personal Effectiveness

Networking

Innovation

Managing Change and ambiguity by creating Win-Win

Determination(Contextual and Flexible)

Learning Ability

Making & Navigating proposals

Scanning, Networking & External orientation