Concentrix Hiring for Associate, Global Service Desk at Bengaluru, Karnataka Full Time

Job Description

The requested role should responsible for monitoring and supervising changes to business processes and systems, technology, job roles, and structures within the organization and play a crucial role in ensuring that staff members embrace the change. They ensure that change projects are implemented on time and within budget.

Review and record requests for change (RFCs)

Categorize change requests

Prioritize changes according to business objectives

Manage the transition of changes from the development team to operations

Accept or reject RFCs

Complete IT change management assessments

Identify, analyze and prepare risk mitigation tactics

Support organizational design and definition of roles and responsibilities

Coordinate efforts with other specialists

Manage stakeholders

Track and report issues

Define and measure success metrics

Support IT change management at the organizational level

Manage the IT change portfolio

Monitor IT change progress end to end covering the change life cycle

Convene the change advisory board (CAB) meetings

Coordinate the building, testing, and implementation of changes

Mediate conflicts related to the change where necessary

Create and circulate the change schedule

Conduct Post Implementation Reviews (PIRs) after the implementation of changes

Maintain all change documentation (policies, procedures, templates, etc.)

Produce management reports

Managing the creation, scheduling, approval and successful release requests for change (RFC), ensuring minimum impact to live service performance.

Managing and contributing to the change process by utilising ITIL Change Management methodology and the appropriate toolsets.

Chairing the Change Advisory Board with relevant stakeholders

Documenting and maintaining the Change Management policy, processes and standards

Location:
IND Pune – Panschil, Blk A, 3rd & 4th

Language Requirements:
Time Type:
Full time