Concentrix Hiring for Associate, Real Time Management-1 at Gurgaon, Haryana Full Time

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
Collaborate with colleagues ,within WFM and Operations, to drive Business Outcomes.

Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals

Conduct real time data analysis and prepare meaningful insights for Business to optimize delivery metrics leveraging WFM

Analyses and maintain all Client Service Level Agreements; implement improvement plans as needed

Key skills & knowledge:
Good communication skills.

Must possess ability to multi task proficiently.

Strong team building and leadership skills.

Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives.

Should be willing to work in a 24 * 7 environment.

Educational Qualification : Graduate

Disclaimer:–

‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’

Location:
IND Gurgaon – Bld 6 Ground & First Floor

Language Requirements:
Time Type:
Full time

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