Concentrix Hiring for Quality Evaluator at Pune, Maharashtra Full Time

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role & Key Responsibilities: –

Conduct Quality audits and share feedback with agents

Conduct compliance and Quality checks and ensure timely reporting

Drive continuous improvement – make recommendations and drive improvement for Quality & CSAT

Data analysis and creation of designated reports/presentations

Strengthen Quality management processes / framework to improve quality delivery

Ensure data management for all deliverables and be accessible without any delay

Client Escalation Management

Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Desired Skills-

Understanding of the Audit/mining & Coaching process.

Good verbal and written communication skills

Fair level of Excel skills and Reporting knowledge

Flexible to work in Shifts

Ability to work under pressure and in strict time-lines

Education: –

• Graduate.

Disclaimer: –

‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’

Location:
IND Pune – Tech Park One, 6th & 7th Floors, Tower “C” & “D”

Language Requirements:
Time Type:
Full time

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