Hiring for route leader with an leading multi business enterprise
JOB OBJECTIVE
Responsible for preparation and allocation of resources for route operations to ensure smooth service delivery and fulfillment of SLA.
KEY RESPONSIBILITIES
STRATEGIC
Ensure preparation of daily route sheet and route prioritization for operations
OPERATIONAL
Prepare Indent for hand-over to ATM/CIT operators for daily route operations
Prepare, allocate and replace resources for withdrawal and dispatch route
Allocate android to custodians
Check loading performance by coordinating with the Reports team
Share the customer report with the bank at the end of day
Manage escalations related to ATM and CIT and coordinate with FLM coordinators for closure of the issues
Support recon team by responding to internal recon related queries
Check and validate the daily route plan at the end of day
Perform the debriefing of the route with ATM/CIT operators
Ensue proper cash processing, in the case of night duty
Monitor CBR submission
Monitor skip loading report
Prepare monthly Operations MIS for the routes
Assist Branch Manager in preparation of feasibility report for new operations
Coordinate with bank / MSP officials for external audits
Coordinate with CVOs for internal audits
FINANCIAL
Manage petty cash related to route operations and coordinate with Accounts team for the same
PEOPLE
Manage a team of ATM/CIT operators by leading and coaching to engage and motivate them towards consistently achieving customer service goals
EXTERNAL
Clients – Banks / MSPs’ CRA managing equivalent, auditors
INTERNAL
Accounts – for petty cash
Business Development – for feasibility study and customer query resolution
Audit – for internal audits
Recon – for recon cases investigation and resolution
QUALIFICATION
12th pass required, college degree in any specialization preferred
EXPERIENCE
Total experience of 3+ years in similar kind of role with accountability of one branch or equivalent etc.
Job Types: Full-time, Regular / Permanent
Salary: ₹25,000.00 – ₹30,000.00 per month
Benefits:
Schedule:
Application Question(s):
Education:
Experience:
Speak with the employer
+91 8017681372
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