Covai Sprouts Technologies Hiring for Customer Service Associate at Remote Full Time

Job Description:
At Covai Sprouts Technologies, we count on our customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role:
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

Identify and address customer needs with a goal of complete satisfaction

Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers

Meet customer service department sales targets, generating sales leads when opportunities arise

Follow company communications guidelines and procedures under minimal supervision

Recommend improvements to processes for improved company efficiency

Daily and Weekly Responsibilities:
Build expert and dynamic knowledge of company products and services

Research information using available resources to satisfy customer inquiries

Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships

Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties

Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible

Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

Skills and Qualifications:
High school degree

Successful experience in a corporate environment

Strong communication skills, including active listening and clear articulation

Ability to solve problems and alleviate conflicts or escalate tactifully

Ability to multitask, manage time, and prioritize

Able to work individually and as a team

Preferred Qualifications:
College degree

Sales experience

Proven experience in a call center environment

Track record of meeting or exceeding sales quotas (if sales are involved)