Credit Suisse Hiring for CAIR Fixed Income AMER Entities, AVP #207280 at Pune, India Full Time

The AVP–Asset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-AVP, VP and Head, Asset Services to address operational issues. Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. You will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning. Other responsibilities include cross-training, succession planning, preparation of Management reports and Departmental initiatives, and collaborating with the different departments and ensure timely and accurate processing of all activities daily within the given timelines. AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives. Responsibilities / Tasks Staff Management • Optimally manage a team size of 20 – 25 individuals (2-5 direct reports) • Staff development through strong engagement and Training Need Analysis • Staff performance appraisals on regular basis • Engage staff in Asset Services Initiatives • Facilitate change initiatives within the team • Ensure planned mobility is provided to staff • Manage attrition as per company standards • Responsible for conducting weekly staff meetings and monthly one on one session with the team • Ensure team morale and motivation is high through team building and regular interaction • Effective Delegation to direct reports • Ensure partnership culture is practiced • Responsible for recruitment & Process transitions from onshore locations & other centers Process Management • Building a strong mechanism to deal with volume peaks during peak Corporate Action season • Identifying operational risks proactively and mitigating appropriately. • Serve as Internal/external escalation point • Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc) • Work very closely with the process owners/partners and other internal clients for overall growth of the bank’s business • Acting as a central point of contact for all the process related issues / improvements etc. • Building and refining process metrics (benchmarks) by involving team and Onsite Management • Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements • Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with the US counterparts and working to improve the process • Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes • To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes Process Development • Spearhead various process improvement initiatives • Identify & implement opportunities of Six Sigma/Lean/Leap Projects within the team. • Improvement of outsourced processes through enhancements of the workflow documentation & process metrics. Your future colleagues We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values. To excel in this role, you should possess below: * 11 to 14 years’ experience in Investment Banking Operations / Custody Operations with at least 2 years of experience in Corporate Actions * Strong analytical skills, detailed orientation, Service commitment, and proven organizational and interpersonal skills * Strong Corporate Actions knowledge * Ability to identify and develop strong working relationship with internal as well as external ‘client’ groups * Comfortable dealing with multiple partners and complex situations * Strong English written & verbal skills required to converse clearly with internal and external staff via telephone and written communication * Excellent People Management skills * Eye for details * Experience of client facing roles (internal & external) * Graduate in Commerce / Finance (Preference – Post Graduate/ MBA) * Coaching and feedback ability * Proficient in Microsoft Office applications * Be willing to work in Night shift * Dedication to fostering an inclusive culture and value diverse perspectives. Job: Operations* *Title: *CAIR Fixed Income AMER Entities, AVP #207280 Location: India-Pune-Pune Requisition ID: 207280