Credit Suisse Hiring for Service Performance & Maturity – Developer #199041 at Pune, India Full Time

Following is the core tasks of this role: • Designing and developing automated solutions to drive efficiency, enhance capability and improve the control environment for internal clients • Assist using the SGSI’s Service Performance dashboard strategy that communicates Service performance monitoring results (metrics, Key Performance Indicators) with the reporting parameters (e.g. status, progress, quality, usage, costs, process alignment, compliance and service level breaches, etc.) This allows continuous improvement of services quality • Build strategic Solutions over Tactical, Automated Testing over Manual Regression, Self-sufficiency for Users over IT Support, Shared Knowledge over Key Person Dependency • Using specialist knowledge, seek opportunities and deploy solutions that utilize process transformation / automation / data science / analytics to enhance client value through financial and process insight Your future colleagues SGSI (Service Governance and Supplier Integration) team under Service Digitalization & Program Execution) within GCIO IT Strategy & Architecture Division, provides consistent processes, standards and procedures in the area of Service Level Management (SLM), integrated into the supporting service onboarding processes to ensure E2E service delivery at required service level. It also establishes a governance framework which supports the coordination and collaboration of all service suppliers to define and manage service levels and continuously measure and report their performance to ensure that the agreed level of service is delivered in alignment with business needs and at acceptable usage, quality, speed and cost. “Can-do” enthusiastic AVP to join our passionate and result oriented team, delivering software life cycle adhering services (Agile), wanting to move to Dev Ops with Engineering skills and approach The team encourages step by step upskilling of your talent to become an SME in one area that you are most passionate about We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values. Following core skills are required: * 10 to 12 years’ experience in technology skills (Dev & Process background) * Experience in Service Level Management (SLM) performing Service Performance Maturity activities * Hands-on on service level definitions, tracking, monitoring, reporting across services and capabilities * Experience in some of the various technologies like AI/ML, Big-Data, BI, SQL, API, Python, Jenkins, Linux * Strong data analytics interpreting data, analyzing results, making confident decisions, data visualizing and reporting the results to a larger audience * Passion to learn quickly and assist the team with strong communication, collaboration, active listening and problem solving skills * Mentor junior staff * Dedication to fostering an inclusive culture and value diverse perspectives Job: Service and Delivery Management* *Title: *Service Performance & Maturity – Developer #199041 Location: India-Pune-Pune Requisition ID: 199041