Creliant Software Pvt Ltd Hiring for Customer Support Executive (Chat Support) at Pune Full Time

Responsibilities

• Interact with users through a series of actions and answer all queries, resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Troubleshoot systems, network problems, diagnosing and solving software issues at users’ end.
• Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
• Assist with high severity requests or issue escalations as needed.

Requirements

• Must be a graduate in any stream.
• Effective written and spoken English communication skills.
• Must be Articulate and Spontaneous in Active conversations to handle tough situations.
• Ability to recognize the sensitive nature of issues and maintain confidentiality.
• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
• The willingness and curiosity to learn new environments and develop new skills.
• A high degree of intensity, follow-through, and collegiality.
• Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
• Ability to thrive in high-demand, high-pressure situations.
• Should be flexible in working on the US- Time Zone.
• Immediate Joiners

Job Type: Full-time

Salary: ₹10,000.00 – ₹29,991.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Flexible shift
• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Speak with the employer
+91 79000xxxxx