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Private Jobs / Private Sector
Cresce Technology Pvt Ltd Hiring for Customer Support Associate at Gurgaon Full Time
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Responsibilities:
- Build and maintain profitable relationships with key customers.
- Resolve customer complaints quickly and efficiently on call.
- Keep customers updated on the latest products in order to increase sales.
- Expand the customer base by upselling and cross-selling.
- Understand key customer individual needs and address these.
- Know your competition and strategies accordingly.
- Excellent interpersonal and communication skills.
- Proficient in Microsoft applications.
- Superior product knowledge.
Requirements:
- Must have experience in Email/Chat process.
- A bachelor’s degree in Administration or related field
- Experience of 6 months to 1 years preferably from SAAS background
- Ability to engage customers with latest product features and increase product activity
- Excellent written communication skills
- Proficiency with Google sheets.
Job Type: Full-time
Salary: ₹20,000.00 – ₹30,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Sector 18, Gurugram, Gurgaon – 122017, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: One location