CSG Hiring for Desktop Support Admin I at Bengaluru, Karnataka Full Time

Hi, I’m Arpana D.R your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary

Channel the power of YOU as the next Desktop Support Admin I at CSG

What you’ll do

You will report to Manager Desktop to contribute toward Global desktop & engineering support team

You are responsible for the resolution of on-site and remote client service requests, issues and training these service requests and issues include supporting PC hardware, operating systems, mobile devices,softwares, executive support, conference room technology, printers and user education

Help identify issues and root causes using problem analysis and then implementing temporary or permanent fixes to restore service to the customer as soon as possible. Engaging other support teams to assist in resolutions to issues, requests and training

Who will love this job

An individualist – you succeed by leading your own projects and producing impactful outcomes

A strategist – you have a consulting mindset that allows others to contribute and work toward a shared vision

A thinker – you take advantage of resources and implement ideas in new ways to find solutions

A producer – you’re comfortable quickly switching context and adapting

An empath – you know how to connect and communicate with different audiences worldwide

You should have

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we’re a match.

Bachelor’s degree in Computer related field, or equivalent experience

Proficiency in English in a business environment

1-3 years previous desktop or IT help desk experience

CompTIA A+ or MD-100 / MD-101 or JAMF certified added advantage

Experience with Office 365, Windows 11, MS Teams, Active Directory, PowerShell, VOIP, Remedy, JIRA, network printers, JAMF, Citrix, SCCM, Bomgar and provisioning mobile devices beneficial

Proficiency with Microsoft Office applications

Proficiency with Windows 10 and Windows 11 operating systems

Knowledge of the Mac operating system

Knowledge with network terminology, troubleshooting, and suppor

You will provide IT related tasks after hours, on weekends, and during holidays for executive escalations, outages, emergency situations, moves around (both during regular on-call rotation and outside of regular on-call rotation)

Perks & Benefits

Work from Home, in-office, or hybrid

Paid Vacation, Volunteer, Compassionate, and Holiday Time Off

Telemedecine

And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are. If not us, then who? Learn more

#LI-Bangalore

Location(s):
IN.Bangalore.Office