Cvent Hiring for Solution Specialist (Live Event) at Gurgaon Full Time

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

POSITION DUTIES:

• Onboard new clients and their strategic resources for Attendee Hub and their entire lifespan with Cvent.
• Serve as the primary contact of contact for clients regarding projects and strategic level questions.
• Maintaining business relationships, and ongoing communications during and post implementation of the projects.
• Work with internal account team to maintain relationship with the client, and work with the Support/PSG, and App Support to provide resolution for technical issues
• Establish a trusted/strategic advisor relationship with each assigned client, and drive continued value of our products and services
• Assist Operations departmental managers in identifying areas of improvement in both infrastructure, and rocesses
• Assist Product Team on establishing product development priorities (as the voice of the client), QA testing of new features, and system enhancements, and providing use case scenarios
• Responsible for helping drive the desired positive, and proactive communication, and corporate culture between clients, and customers, and ensuring the deliverable is met within the stipulated time frame

CANDIDATE REQUIREMENTS:

• Ability to handle high inbound, and outbound call volume with corresponding high talk time
• Prior experience of Client interaction through Phones, Emails or Chats
• Ability to work well without supervision and flexibility and commitment to work to meet business goals
• Strong business acumen, ethics & high integrity
• Knowledge of Crowd Compass/Event Registration Product, and Project Types will be a plus
• Comfortable using MS office suite, Salesforce & Zoom
• Must be articulate, organized, detail oriented, and can multi-task in a dynamic, fast changing entrepreneurial environment
• Excellent communication skills (Verbal & written)
• Excel at building relationships over the phone & email
• Experience in working on online products, Applications & projects.
• Candidates should be ready to work night shifts