Cybertoss Pvt Ltd Hiring for Customer Support Representative at Shrīrāmpur Full Time

Urgent requirement is going on in Cybertoss Pvt Ltd for the post of Customer Support Representative. Cybertoss is a core ITES Company in India serving clients globally over 6 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including Web Design, Web development, Digital Marketing with SEO. Our company is growing rapidly and urgently in need of a Customer Support Representative. If you are looking for an exciting place to work, here is your opportunity.

Company Name: CyberToss Pvt. Ltd. (https://www.cybertoss.com/)

Job Location: Serampore

Experience: 1-2 Years

Shift Timing: Flexible shift

Job Type – Onsite

Job Responsibilities:-

• Provide assistance to international clients on email, chats or verbally.
• Quick and attentive speaking with the clients.
• Take ownership of customer issues.
• Troubleshoot problems and drive resolutions.
• Escalate unresolved issues to relevant internal teams.
• Collect prompt and accurate customer feedback.
• Document knowledge as solution articles.
• Master the use of help desk software.

Job Requirements:-

Education:-

B.SC/M.SC/B.TECH/BBA/ MBA

Skills:-

• Excellent English Communication is a must.
• International client handling experience would get preference.
• Competent technical knowledge.
• Ability to multitask.
• Attention to detail.
• Ability to honor deadlines.
• A proactive approach to support.
• Minimum 1 year of work experience in the same domain is mandatory.

Parks and Benefits:-

• Direct Employment
• Weekly 5 Days of Work
• On-Time Salary
• Performance Incentive
• Night Shift Bonus
• Leave Encashment
• Paid Sick Leave

**Interested candidates can call at 7595908484**

Job Type: Full-time

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Flexible shift
• Monday to Friday
• UK shift
• US shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance

Education:

• Bachelor’s (Required)

Experience:

• total work: 1 year (Required)
• Customer service in IT: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Speak with the employer
+91 7595908484