Daily Rounds Hiring For Customer Support Executive at Bengaluru, Karnataka Full Time

LOCATION

Bengaluru

WHY DO WE EXIST?

Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient.

WHO ARE WE?

DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.

We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).

In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.”

WHAT WOULD YOU BE DOING HERE

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction.
• Recognize, document, and alert the management of trends in customer queries.
• Research, identify and resolve customer queries using relevant information tools.
• Follow up with customers on unresolved queries when necessary.

THE BEST FIT CANDIDATE WOULD HAVE

• Proven customer support experience or experience as a Client Service Representative.
• Minimum 1 Year experience in customer service or fresher.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Job Type: Fresher