Danfoss Hiring for Associate Customer Service Representative at Pune Full Time

Job Description

This position for Process Associate – Customer Support will be responsible for managing customer Support requests received from various sites in the US and EMEA region related to Order Management. The primary responsibility of this role will be to manage customer orders, including order entry and order changes. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity, and date information. The position requires a good understanding of systems and tools including MS Office and quick adaptability to ERP’s. Focus of this role would be to manage the received transaction processing with complete ownership of the received order/quote as per the process guidelines.

Background & Skills

The ideal candidate possesses these skills.

• Any Graduate
• Computer savvy and familiar with MS Office (Excel, Word, MS Outlook)
• Good Typing speed
• 1 years – 2 years of experience in back-office processes, preferable in order management
• Should be flexible for night shift (6:00pm to 3:00pm)
• Hardworking and quick learner
• Positive approach
• Good communication

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Review of service receipt tools such as Mailbox/SharePoint/Shared drive
• Enters new orders/quotes from customers through order entry systems, with emphasis on error-free order management
• Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics
• Maintains accurate and organized order files, order acknowledgments and customer contact information to the required shared drives/tools/systems
• Proactively communicates in a timely manner with internal teams/stakeholders regarding order verification queries, order status, pricing, and shipment status.
• To be competent on 1-2 process task (Portal, Order Entry or quoting)

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.