Datastraw Hiring for Presales / Customer Support at Mumbai Full Time

About the job

Please note – This role is specifically for support agents for a Tool/Product based company. You must be willing to spend time learning about the product and its features.

As a Support Agent, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience.

You must have impeccable speaking, reading and writing skills and communication (English) skills.

The ideal candidate is empathetic and understands how to resolve customer queries in a prompt, efficient, and conversational manner. The candidate must be well-versed with or willing to learn and use various aspects of a tool/product. It will be important to have an understanding of WhatsApp Business and WhatsApp Business API.

Responsibilities

• The candidate should be experienced with presales/ upsales and managing targets.
• The candidate should be a dedicated and smart worker with some application backend-based knowledge and oriented towards customer satisfaction.
• The candidate should be willing to work in a 24*7 kind of work environment and should be flexible with shifts.
• Responsible to support day-to-day queries via chats and voice calls.
• Excellent call etiquette; excellent verbal, written, and interpersonal skills.
• Effective problem-solving skills, including decision-making, time management, and immediate prioritization of tasks.
• Assists customers with product selection, answer questions empathetically and suggests various product options that are available.
• Knows how to respond to negative comments/ queries.

Job Hours

• 9-hour shift
• 6-days weekly
• Rotational shift and Rotational day-off

Qualifications

• At least 1 year of support experience (Preferred)
• Excellent communication skills
• Good knowledge & experience with CRMs
• Fluent in English & Hindi (Other languages known would be an added bonus)

Job Type: Full-time

Job Type: Full-time

Salary: ₹16,000.00 – ₹18,000.00 per month

Benefits:

• Work from home

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus

Application Question(s):

• Do you have prior experience as a Presales agent?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)