Dawn BPO LLP Hiring for Medical Call Centre Agent – Night shift at Remote Full Time

About us

Our goal is to help our customers deliver the best possible customer experience within their budget. Our IT team develops cloud based customer experience solutions to beat the competition..

Our work environment includes:

• Work-from-home – permanent

You will work to support our healthcare clients in USA. Experience in working with USA clients and patients are important. Having a neutral English accent is very important – you don’t need to have a USA accent.

Consistent, compassionate and quality customer service over the phone are crucial. You will provide appointment reminders, recall patients that are due for their medical checkup, re-appoint patients that did not show up for their appointment.

The main goal is to keep patients happy so that they leave our clients 5 star google reviews.

Patients speak with various accents including but not limited to Spanish, South asian, Chinese, African American etc. You need to be comfortable with these accents.

Job Type: Full-time

Pay: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Schedule:

• Night shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Call center: 5 years (Required)
• Medical scheduling: 1 year (Required)
• total work: 5 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

Shift availability:

• Night Shift (Required)

Expected Start Date: 01/03/2023