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Private Jobs / Private Sector
DB Schenker Looking For Customer Services Officer at Andaman and Nicobar Islands Full Time
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Customer Service
- Manage to inbound/ outbound at Hub and work with transport/ freight team for delivery shipment fluently,
- Receiving information from customers to proceed the documents for Inbound and Outbound.
- Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
- Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
- Managing the inventory of goods and report to manager and customer monthly,
- Update and handling the data from the system,
- Deal cost and quotation to customer.
- Guide and support all functions for all related distribution matter
- Ensure compliance with country subcontractor management policies and procedures.
- Ensure that the team will achieve a high-level of KPI and operation standard
- Ensure that billing is completed accurately and timely and P&L is managed accurately
- Execute crossdocking and distribution operations in accordance to the SOP and stipulated KPIs
Subcontractor Management
- Ensure that the KPIs are being achieved by the subcontractors
- Work with suppliers to improve their service if KPIs are not being met
- Process Improvement
- Contribute to defining and optimizing productivity and efficiency parameters and workflow processes.
HSSE
- Ensure that HSSE guidance is followed by subcontractors and staff
- Understand the HSSE policy of the company
- Follow the HSSE policy of the company
- Report near misses to Manager / Supervisor
- Strong critical thinking, analytical and problem-solving skills
- Good mix of business and systems knowledge
- Excellent interpersonal and communication skills, both verbal and written (Vietnamese); fluency in English is required.
- Team player with a good working attitude and the ability to learn quickly
- Keen eye for process improvement
- 1-2 years warehouse or distribution operations
- University degree in Logistics operation/Logistics engineering
- Experience in WMS or transport management systems implementation especially BluJay LSP TMS a big plus
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