DBS Bank Hiring for Customer Service Executive – DC, Technology And Operations at Mumbai Full Time

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• Process and Manage Cheques, Cash and NACH transactions

Key Accountabilities

• CMS Activity (Cash & Cheque Products), Queries related mails, Monthly Activity, NACH Mandates Products (MMS Sponsor Mandate Activities) & NACH ACH Dr/Cr & APB

Job Duties & responsibilities

• Processing & managing Collections and NACH Transactions and Coordinating with vendors
• Should have the ability to handle queries for Cheques, Cash, NACH and ACH Processing
• Should have sound knowledge of Cash Management Services -especially- Cheques, Cash and NACH processing
• Improve operational Controls and ensure Compliance to all regulations.
• Analyzing & Improvising various transactional reports & Vendor reporting
• To peform reconcilation for the process.
• Assist in reviewing/developing Department Operating Instructions and ensure adherence of Policy and Procedures.
• Query Handling for External & Internal stakeholders for NACH, CHEQUES AND CASH
• Monthly Vendor Reporting.
• Monthly review of Vendor invoice and processing
• Monthlly review of Vendor SLA

Required Experience

• Ability to work in 365 day working and flexible hours
• Knowledge of Cheques, Cash and NACH transactions.
• Ability to learn new products
• Good team Player
• Reconcilation process
• Good communication skills

Education / Preferred Qualifications

• Minimum of graduation from recognised university

Core Competencies

• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and excellent communication skills.
• Effective control measures and governance standards
• Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
• Good interpersonal & analytical skills

Technical Competencies

• Data entry
• Corporate Banking Operations
• Communication skills
• Excel skills
• Good Computer skills

Work Relationship

• Team work
• Stakeholder management
• Customer experience & joyful banking