DBS Bank Hiring for Customer Support – DC (IN) at Maharashtra Full Time

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• To Investigate the account opening documents, Static changes of the customers.
• To complete document checking, KYC checks, On-boarding activities.
• Uploading KYC documents with CERSAI as per TAT.
• MIS preparation, Audit data submission, Working on large volume of data.
• To ensure high level governance standards are maintained on the on-boarding exceptions
• Adherence to SLA and defined TAT.
• Adoption to digital strategy and drive Design for No Operations.

Key Accountabilities

• KYC checks, Upload records to CKYCR
• Onboarding checks: AML/PEP/Watchlist checks as per AML policy.
• Query management. Delivery TAT and Customer satisfaction.
• Data accuracy & Transaction quality

Job Duties & responsibilities

• Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines.
• Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi.
• Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT.
• Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.
• Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process.
• Execution of PIN printing and other BCP activities.
• Obtain minimum satisfactory audit rating for the team.
• Ensure and implement BOD & EOD controls on exception activities.
• Generate ideas for new processes/initiatives. Participate in UAT. Robust checks in customer on-boarding process and drive DFNO.

Required Experience

• A minimum of 4-6 years’ experience in retail banking with experience of AML/KYC and banking operations.
• Sound knowledge of KYC, CKYC, Excel skills, AML and Retail account services guidelines.

Education / Preferred Qualifications

• Minimum of graduation from recognised university

Core Competencies

• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and excellent communication skills.
• Effective control measures and governance standards
• Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle
• Good interpersonal & analytical skills

Technical Competencies

• KYC and AML controls
• Customer Relationship
• Retail Banking Operations
• Communication skills
• Digital strategy adoption
• Excel skills

Work Relationship

• Team work
• Stakeholder management
• Customer experience & joyful banking