DBS Bank Hiring for Virtual Relationship Manager at Chennai Full Time

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Key Accountabilities

• This role is focused on enhanced service experience that combines the best of digital technology and that key human factor. The role will involve engaging directly with prospects and customers exploring their financial objectives and positioning the solutions and services of DBS to suit their needs and aspirations

• Role would actively engage with Wealth Specialists and Client Experience teams across DBS India Branches to facilitate Wealth transactions.

Key accountabilities include:

• Acquire clients through e-boarding of the provided leads and nurture the relationship for AUM build up in a steady manner.

• Establish the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channels

• Ensure right balance of the product mix and balance NTB (New to Bank NR customers) with increased penetration of existing customers to deepen the wallet share.

• Drive and deliver a radical improvement in customer satisfaction scores through timely engagement and redressal of client enquiries.

• Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of new clients.

• Empower DBS IN clients embrace the value delivery channels to improve transaction efficiency and effectiveness

Job Duties & Responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

• Quality engagement with Emerging Affluent and Treasures clients to retain and developing sustainable relationships

• Ensure effective and efficient on-boarding, client coverage and client economics.

• Coordinate and drive timely investment and insurance portfolio reviews partnering with Investment / Insurance / Wealth specialists in Cluster locations.

• Establish relationships with the client’s basis opportunities identified by key acquiring channels such as SME / CEP/IBG/ DBS Experience Centers or influencers for on-boarding the clients and ensure qualification as Treasures basis the stipulated criteria.

• Ensure service delivery by ensuring appropriate workflows and processes including digital on-boarding, upgrades, Scan / E-mail based wealth transactions, doorstep banking services, digital and remote account maintenance (Re-KYC / Risk Reviews) etc.

• Work closely with Cluster locations, Operations and other stakeholders to ensure that customer instructions are executed correctly and in a timely manner

• Improving customer experience by collating customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and services

• Maintaining an awareness of relevant products and services available so as to provide the best solutions for clients as per their identified needs and aspirations

• Supporting process and product improvement initiatives, providing customer feedback on service and product offering and ensuring compliance with internal audit and regulatory requirements and quality assurance

• Adhere to DBS India and Group standards on code of conduct and controls in line with bank values and expectations

Required Experience

• 2-3 years of experience servicing high net worth clients at a financial institution / KPO

• While technical competence is not essential, ability to handle client requests via e-channels and versatility with digital tools would be beneficial.

• Good knowledge of wealth management products, both investment and insurance

• Customer oriented and able to capture customer financial needs

• Holder of relevant insurance, investment certification requirements (AMFI / IRDAI Composite license) would be an advantage

• Good command of spoken English and Hindi. Fluency in other regional languages (Marathi, Bengali, Tamil, Telugu etc.) would be an advantage