Dell Technologies Hiring for Customer Experience Senior Advisor at Remote Full Time

Customer Experience Senior Advisor

Our customers deserve to be championed. After all, everything Dell Technologies does is designed to drive their progress. Customer Advocacy is all about giving the customer a voice – and shaping what the company does in response. We engage with everyone at Dell Technologies who has an impact on customers. Working closely with product and functional departments, we make sure the needs and interests of customers and partners are heard and understood, challenging and changing our processes where necessary. As advocates for the customer experience, we design and deliver customer engagement programs, along with a variety of support tools and channels. Quite simply, we put the customer at the heart of Dell Technologies.

Join us to do the best work of your career and make a profound social impact as a Customer Experience Senior Advisor on our CSG Voice of the Customer team 100% remote in the India.

What you’ll achieve
You will be responsible for representing the interests of our Customers and drive positive changes in the Customer Experience. To represent the best interests of the Customer, you will need to use data, persuasion, storytelling, and soft influence. You will work with the CSG, CSB, Commercial client, and various cross-functional teams on the PBnX transformation workstream designed to drive premium experiences.

You will:

• Support Dell’s worldwide Customer Experience and Advocacy strategy using fact-based analysis and insights

• Identify and evaluate strategies, using qualitative and quantitative research

• Research market and competitive trends to influence decision making

• Enable executive and customer communications, collaborating across the business for streamlined messaging

• Support relationships with internal business partners to align priorities and maximize outcomes for our customers

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 5+ years of experience in product marketing/management, program/project management, Customer Experience, solution selling motions and needs analysis

• Deep knowledge of Computing or Client Solutions sales route to market or technical support/Customer care transformational background in a technical industry

• Good interpersonal skills to drive cross-functional collaboration and lead change initiatives

Desirable Requirements

• Dell CSG, CSB, or Product background or familiarity

• Ability to use pre-generated data and insights to make recommendations to stakeholders and cross-functional leaders

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 18February 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.