Dell Technologies Hiring for Senior Manager, Technical Support (m9) at Bengaluru, Karnataka, India Full Time

Job Description

Sr. Manager, Tools & Tech Strategy (ISG SMaC) Choose a Job Family description from the list here. Join us as a [Sr. Manager, Technical Support] on our [ISG SMaC] team in [Bangalore] to do the best work of your career and make a profound social impact. What you’ll achieve As a Sr. Manager, Technical Support, you will be responsible for planning & delivery of Tools and Technology Strategy for ISG SMaC business. You will work in collaboration with Services Tech Strategy, ISG Support Services & other relevant stakeholders on defining & driving the technology strategy for Social Channel expansion, Automation & Virtual assistant implementation on Digital channels for ISG Technical Support Business. You will:

• Manage a team of Social SMEs focused on Sprinklr Configuration, Automation, Reporting & Process Engineering
• Be responsible for planning any new B2B messaging channel deployments (including vendor relationships) as per industry standards, competitor offerings and business requirements
• Manage End to End Virtual Assistant Framework and Governance for all ISG Digital Channels
• Manage Sprinklr MS relationship to ensure adherence to contracts & workloads defined and agreed

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements

• A graduate with minimum 10 years overall experience
• Min 5 years’ experience in managing technology / tools strategy for B2B Social Media and Communities is required (mandatory)
• Strong influencing skills & attention to detail with prior experience in working with multiple stakeholders
• Ability to think out of box and take smart risks to deliver our Digital Transformation Shift Left Goals for ISG Support Services Portfolio
• Understanding of Dell EMC Enterprise portfolio or equivalent & prior experience in supporting Enterprise level projects will be an added advantage (Servers, Storage, HCI & Data Protection)

Here’s our story; now tell us yours Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life – while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here. Application closing date: 20-Dec-21 Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.