Diageo Hiring for Senior Team Lead – FirstPoint at Bangalore, India Full Time

Job Description :

Purpose of Role

Through leading the HR Ops advisors, the role is responsible for providing end to end support to the respective country (countries).

This role holder is accountable for ensuring capability, awareness and monitoring is happening to drive the right outcomes.

As a key member of the operational management team in first point, they will be driving overall team performance and delivering projects through excellent planning, partner engagement and management and a focus on prioritization and delivery.

The role holder is partnering with the respective country (countries) to embed the HR model and improve total functional service and performance.

Top Accountabilities

Managing Talent – to recruit, develop and sustain an engaged, empowered and focused team who are passionate about compliance, great customer experiences and consistently high standards of performance.

Create a high-performance culture in the market pods and wider HR Operations Team, demonstrating planning, metrics and insights from customers to ensure that agreed Service Level Agreements are consistently led to and delivered.

Focus on ensuring the team provide superior customer experiences through building their passion, capability and customer management skills.

Embed continuous improvement .

Works directly with customer groups when there are any service issues or complaints which need to be resolved, representing first point to find the best solution.

Partners skillfully with key other HR Teams such as Payroll and GM to ensure great end to end HR experience for customers.

Partner with Global Transition team to create governance approach that aims to facilitate and accelerate sustainability transitions through a participatory process of visioning, learning and experimenting.

Project Management – Coordinate internal resources and third parties/vendors for the flawless execution of projects. Use appropriate verification techniques to manage changes in project scope, schedule and costs

Qualifications and Experience Required

Exposure to HR Systems(Workday) is must and or related technology is highly desirable.

Previous People Management experience of a large, multi-lingual team would be ideal.

Experience of having successfully engaged, motivated and influenced a variety of collaborators. Able to build credibility and relationships with line managers, employees and other HR teams.

Ability to demonstrate achievement and delivery to rigorous SLA’s and performance levels.

Ability to identify and deliver continuous improvement initiatives and manage change control.

Previous experience in a customer service environment as well as an ability to think in the future and anticipate customer needs.

Ability to understand process principles and consistent application. Experience of contact with process design and implementation

Ability to find solutions, address barriers and positively galvanize others around you in a context of ambiguity and fast paced change.

Ability to understand issues/problems within the business and how to apply a consistent solution across multiple markets, strategic management of issues.

Helpful would be an understanding of HR policies, procedures and practices and ability to advise on them.

Familiarity or experience with HR system and our data management principles would also be desirable.

This role will be supporting UKI and would require the incumbent to work in 12.30 PM to 9.30 PM IST

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2023-04-14

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people’s unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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