Digital Xpressions Hiring for Chat & Email Process Executive- Night Shift at Pune Full Time

Digital Xpressions – We are a leading ITES and Software provider, headquartered in Canada with operations in India (Pune) . We provide Software and IT enabled services to our clients in USA & Canada by Latest Microsoft Technologies solutions. Digital Xpressions is specialized into IT enabled Services, Web Application development, Web Design ,Digital Marketing , Print Media , Product Development and Strategic IT Consulting.

Roles & Responsibilities:

• The candidate will be responsible for handling user issues/queries over emails and chats
• Responsible for handling customer queries over emails by replying to them with possible solutions.
• Replying to user’s issues or queries via in a proficient and professional manner
• Handling Chat queries related to post-sales and answering to users
• Communicating with sellers to receive updates about dispatches and deliveries
• Working within the timelines defined for responding to emails and chats
• Should be able to handle and alleviate customer frustration and issues
• Skills Required:
• Should be emphatic, courteous & always express a sincere desire to help
• Having experience in handling business emails
• Capable of creating fluid sentences with impeccable grammar
• Candidate must possess the “Customer First” mentality
• Should be a self-learner and highly self-motivated
• Education: Any Graduate/Post Graduate

· The candidate Must have strong sales knowledge.

This position requires candidates to work in Night Shift. He/she will be required to adhere to strict work timings.
Should be able to speak English & Hindi fluently

Address

Digital Xpressions, #603 & 603, 6th Floor, A – Wing, Park Plaza,
Porwal Road, Lohegaon, Pune – 411047

Landmark
1. Next to Park Spring & Dead End of Porwal Road
2. Fitness Mantras, Cafe Love Bite, Durga Cafe

More info please visit our website
https://www.digitalxpressions.ca/

Job Types: Full-time, Fresher

Salary: ₹10,000.00 – ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Flexible shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Pune – 411, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Live chat: 1 year (Preferred)

Speak with the employer
+91 8867391815
Expected Start Date: 23/01/2023