DiscoverReady LLC Hiring for ServiceNow System Administrator at Bangalore, India Full Time

The ServiceNow System Administrator position is responsible for the administration, maintenance, management, vision, and strategy of the overall ServiceNow platform, with specific focus on the CSM and ITSM applications. This role assumes a high degree of knowledge with ServiceNow functionality and will be responsible for the ongoing configuration, development, and administration of ServiceNow. This position works closely with both IT and technical support management to gather input to support ongoing business needs, define requirements, and help identify solutions.

• Assist with the development and implementation of ServiceNow applications and automation and provide technical insight in designing and supporting the CSM and ITSM workspaces while aligning to best practices.

• Collaborate with developers on implementing integrations for various systems that interact with ServiceNow.

• Provide guidance on maximizing the utilization of the platform and stay current on best practices and system enhancements.

• Perform reviews of existing workflows to ensure they are effective and efficient.

• Monitor system functionality, maintenance, and upgrades, including integration and process automation.

• Act as a point of contact for administration, configuration, monitoring, maintenance, and support of the ServiceNow applications and workspaces.

• Assist in troubleshooting ServiceNow application issues, efficiently identifying and delivering effective solutions.

• Assist in the development and implementation of improvements to processes and tools.

• Collaborate with cross-functional teams to understand their needs and develop solutions to meet those needs.

• Use ServiceNow functionality and scripting tools to develop automation for tasks managed within ServiceNow.

• A bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience)

Requirements:

• ServiceNow Certified System Administrator (CSA) certification.

• Minimum 3-5 years’ experience as a ServiceNow System Administrator, including configuration, customization, and integration.

• Minimum ITILv3 certification and experience with ITSM processes.

• In-depth knowledge of ServiceNow CSM workspace features, capabilities, and best practices.

• Experience with ServiceNow integration technologies (REST, SOAP, JSON, etc.) and knowledge of data exchange formats (XML, JSON, etc.).

• Excellent problem-solving skills and ability to analyze complex business requirements and translate them into technical solutions.

• Strong communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.

• Strong interpersonal and communication skills (verbal and written)

• A capacity for working with minimal supervision on complex projects with considerable responsibility.

Good to have:

• Additional ServiceNow certifications (CSM, ITSM, etc.).

• Experience with scripting languages (JavaScript, PowerShell.), web technologies (HTML, CSS, XML, etc.) and workflow knowledge for customization and automation.

ID – System Generated: 2023-2731

External Company Name: Consilio LLC

External Company URL: https://www.consilio.com/