DISH Hiring for Tier1 Support at Bengaluru, India Full Time

DISH Network Technologies India Pvt. Ltd is a technology division of DISH. In India, the technology division is located in Bengaluru and Hyderabad. These centers were established in the market to provide opportunities to the world’s best engineering talent, and to further boost innovation in multimedia network and telecommunications development. The Bengaluru center is a state-of-the-art facility, which plays a crucial role in fostering innovation. One of DISH’s largest development centers outside the U.S., we have a growing team of over 600 dynamic professionals, who are committed to delivering our vision to change the way the world communicates. With multidisciplinary expertise of our engineers, we have filed for over 200 patents in the market. Skills, Experience and Requirements Establish and maintain relationships with IT counterparts at the Outsource Call Center vendors. Intimately familiar with how systems are technically setup and how systems work for Dish. Monitor/coordinate all changes that will affect the vendors. Ensures Dish change processes are followed. Coordinates review with Dish Subject Matter Experts. Coordinates/participates on bridges where cooperative testing and validation of change is needed. Responding to triage alerts. Managing incidents that involve the vendor. If applicable, ensuring the vendor/SME is taking appropriate steps to resolve production issues. Leading troubleshooting efforts. Escalating as needed. Evaluating who is at fault for SLA purposes. Keeping business informed of status. Participates in release support activities by assessing issues at the vendors and reporting them per established processes. Support projects that are specific to vendors such as new builds, upgrades, adding capacity, etc… Facilitate the onboarding/offboarding of vendor users for Dish access. Ensuring users have credentials and permissions to all needed systems and working with needed groups to resolve when issues arise. Support efforts to solve any recurring technical issues. Provide technical support to end users to ensure they can use the systems/tools needed to do their job. Work/Resolve trouble tickets assigned. Creates documentation for improved processes, new processes, fixes, and general information for the team. Creating and Maintaining Team shift schedules. Able to adapt quickly to changing circumstances, new standards, and requests by company management.