Domino Printing Sciences Hiring for Executive Customer Support Pune at India Full Time

Established in 1996, Domino Printech India LLP is a market leading organisation engaged in manufacturing and providing industrial marking and coding solutions and digital printing solutions to diverse industry sectors such as food, beverage, life sciences, electronics & electricals, automobile, personal care, building and construction and many more. Our parent organisation, Domino Printing Sciences, UK is a Group Company of Brother Industries Limited, Japan and is known globally for innovation in industrial printing technologies and manufacturing of future ready products. For details visit us at www.domino-printing.com.

Key Responsibilities

The person will be responsible for effective customer interaction for consumable business and support regional teams. Responsibility includes coordinating with service engineers & sales engineers on field and with Logistics to track inward material and outward material. Ensure payment Follow up with customers to achieve aftermarket business of the branch. Handle customers telephonic queries. Process customer PO in ERP system, track them & provide feedback to customer as required.

Who should apply?

The candidates with strong desire to make successful career in Customer Support, build and maintain good relations with internal and external customers. Graduate with at least 60% marks from reputed college with 3-7 years of experience in handling customer interactions and branch support.

The person will be responsible for effective customer interaction for consumable business and support regional teams. Responsibility includes coordinating with service engineers & sales engineers on field and with Logistics to track inward material and outward material. Ensure payment Follow up with customers to achieve aftermarket business of the branch. Handle customers telephonic queries. Process customer PO in ERP system, track them & provide feedback to customer as required.

Desired Experience/Knowledge

It is desirable to have experience of working on CRM platform such as SalesForce. Knowledge of Hindi, Marathi language is must. Knowledge of any south Indian language will be an added advantage.

Desired Skills

Strong ability and focus on Payment Collection/debt management, should be adept with MS Office; especially excel skills & ERP System. Team Player and collaborative with Ability to develop long term business relationship. Strong ability and focus on Payment Collection/debt management is mandatory.