DrinkPrime Looking For Customer Refund Executive at Bengaluru, Karnataka Full Time

About DrinkPrime:

DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. More information about us and our work can be found at www.drinkprime.in

Job Description:

Our Customer Refunds Executive plays a crucial part in the mission to deliver timely, accurate refunds against the customer’s account and resolve payment discrepancies and account issues.

What will you be doing…

• Provide help and advice to customers using DrinkPrime’s protocols or services
• Communicate courteously with customers
• Handle customer’s complaints/inquiries or requests
• Keep accurate records of discussions or correspondence with customers
• Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution

What we need in you…

• 0-1 year of experience in a customer-facing role
• Excellent written & spoken English communication skills
• Strong sense of customer empathy
• Experience in working on ticketing tools like – Freshdesk, Zendesk, etc.
• Experienced in inbound/outbound Calls & Emails
• Strong problem-solving skills