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Private Jobs / Private Sector
Driver Logistics Hiring for Customer Care Executive at Kochi, Kerala Full Time
Full Job Description
Full-Time CORPORATE OFFICE- KOCHI 1 Year
Customer Care Executive
Customer Care Executive
Roles and Responsibilities:
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Managing payment and delivery of customer orders
Handling customer concerns and complaints in a timely manner
Establishing a positive rapport with all clients and customers in person or via phone
Interacting with customers to ensure they have a desirable and shareable experience
Fixing appointments based on the availability of customers and clients
Skills Required:
Interpersonal skills
Multitasking
Problem solving
Relationship building
Communication